Delivery & Returns

Shipping & Delivery Estimates

8-12 business days to most metro areas in Australia
8-15 business days to non-metro areas in Australia

Australia Wide!

By using Australia Post, we are able to offer the widest delivery coverage in Australia. Includes all Parcel Lockers, PO Boxs and remote locations for a flat rate fee.

 

Nobody likes receiving dodgy goods. While we do our best to be as accurate as possible, sometimes human error results in a wrong t-shirt being sent, or a small mark missed on a shirt (grrr!). Issues like this represent less than 1% of our orders (and we’re pretty proud of that!), but then they do arise, we’ll handle it!

Incorrectly Fulfilled or Damaged items

Grotees will replace or reprint an item if it has been delivered with defects or incorrectly (wrong design, style/colour/sizes). On receipt of a photo of the item received, Grotees will reprint and send out a replacement at no charge.

Change of Mind

Due to the custom nature of each item we print, we aren’t able to offer exchanges or refunds due to change of mind. ‘Change of Mind’ includes but not limited to

  • Customer prefers another sizing
  • Customer ordered the wrong colour or design